Charity Navigator-Specific Questions
This article answers questions specific to nonprofits completing their Impact Report through Charity Navigator.
How do I access the Impact Report Builder in Charity Navigator?
Log in to the Charity Navigator Nonprofit Portal. From your dashboard, navigate to the "Impact and Measurement" section, click into "Impact," and select the option to create a new report.
The Impact section is not showing up in my portal. Why?
The Impact Report Builder is only available to nonprofits that meet Charity Navigator's eligibility criteria for a rating, which typically requires three consecutive years of full Form 990 filings. If your organization has not yet met this threshold, the section will not appear. Once your eligibility is confirmed in Charity Navigator's system, it will unlock automatically. For questions about eligibility, contact Charity Navigator at info@charitynavigator.org.
How will my report affect my Charity Navigator rating?
Completing your Impact Report fulfills the Impact and Measurement section of your Charity Navigator Encompass Rating. Charity Navigator owns its rating methodology and determines how your report is evaluated. For questions about scoring and methodology, contact Charity Navigator at info@charitynavigator.org.
When is my report due?
There is no fixed due date. We recommend submitting your draft promptly and resolving any feedback within one week of receiving it to keep the process moving. Your published report will be reflected in your rating at the next Charity Navigator rating release cycle.
Can I edit my report after it is published?
Once your report has been reviewed, given feedback, and fully published, edits are locked for six months. You can submit a new or updated report every six months. If you believe there is an error in your published report, contact Charity Navigator at info@charitynavigator.org to learn about the appeals process.
How do I resolve feedback on my report?
Log in to the Charity Navigator Nonprofit Portal, navigate to "Impact and Measurement," and find your report in the to-do list. Review each feedback comment, make any needed edits, and mark it as resolved. See Resolve Feedback for a step-by-step guide — start at Step 4 if you are working within the Charity Navigator portal.
I do not agree with my rating. Can I remove my report?
Reports and ratings cannot be removed. If you believe there is an error in your data, you can contact Charity Navigator to ask about the formal appeals process. Approved appeals allow you to edit and resubmit your report.
For all other Charity Navigator questions:
Contact Charity Navigator directly at info@charitynavigator.org or through their contact form.